Returns Policy

Returns 
Our returns policy is only applicable to mutes bought from our website - www.sshhmute.com. If you purchased your mute from a retailer/dealer/shop and there is a fault or you would like to return it, you will need to go back to the retailer that you bought the mute from and you will have to adhere to that store's return policy. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Bremner Music will only accept returns for faulty products. Customers who change their mind after receiving the mute or if the mute doesn't fit in their instrument are not considered.

The customer is responsible for any costs that are required for the return of the product to Bremner Music.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bremnermusic.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bremnermusic.com and send your item to:

Bremner Music
Unit 3, 3 Saltash Street, TKI, New Plymouth 4310, New Zealand.

Shipping 
To return your product, you should mail your product to: Sshhmute, 3 Saltash Street, TKI, New Plymouth 4310, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.